Refund Policy

1. Overview

At QBeeDesk, we are committed to delivering high-quality software solutions that empower your business. While we aim for your complete satisfaction, we recognize there may be circumstances where a refund is necessary. This policy outlines the conditions and processes for refunds to ensure clarity and fairness for all customers.

2. Eligibility for Refunds

Refunds are accepted if canceled within 7 days of activation, subject to the following deductions:

3. Refund Process

To request a refund, follow these steps:

1. Submit a written request to support@qbeedesk.com with the following details:
• Your order/invoice number.
• Subscription details (plan type and activation date).
• Reason for the refund.
2. Our team will review your request within 3 business days.
3. If approved, the refund will be processed to your original payment method within 7–10 business days, after deducting applicable fees.
4. Note: Refund timelines may vary depending on your bank or payment provider.

4. Non-Refundable Items

The following are excluded from refund eligibility, regardless of subscription type:

• Custom development work or tailored configurations.
• Training sessions or premium support packages.
• Services already delivered (e.g., completed consultations).
• Features or add-ons consumed during the subscription period.

5. Exceptions

Refunds may be denied in the following cases:

• Force Majeure: Events beyond our control (e.g., natural disasters, outages).
• Policy Violations: Breach of terms of service, misuse, or fraudulent activity.
• Abuse: Repeated refund requests or misuse of the product.

6. Contact Us

If you have questions or need assistance regarding our refund policy, please reach out:

7. Policy Updates

QBeeDesk reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. We encourage users to review this policy periodically for updates.